A good place
to start.

Check the sign-in details, your connection and whether the app is up to date. Follow the recovery instructions offered in the app. If you still need help, send the account username and error message to hello@gospotlite.com. Never send your password or a verification code.

Ask your parent or guardian to check the email address entered during registration and their spam folder. Complete the approval or verification steps shown for your account. Contact support if the process is stuck.

Use the account controls available in the app, or contact support from the email associated with the account. Explain what needs correcting. The team may need to verify the request before making a change.

Contact hello@gospotlite.com with the account username and a clear deletion request. The team may need to verify your identity or your authority as a guardian. If you have a subscription, manage cancellation separately through the store that bills it.

Check the audience and the space where you are sharing. Group and community content may be visible to a wider audience within those spaces. Only share content you have permission to post, and keep private information out of it.

Use the app’s reporting options for the relevant content, account or interaction. You can also contact hello@gospotlite.com with the username and a description. If someone is in immediate danger, contact local emergency services.

Spotlite may act on content or accounts to enforce its rules or address a safety concern. Check any notice you received and read the Community Rules. Contact support if you want to ask about a decision.

Describe what happened, what you expected, the device and operating system, and the app version. Include the exact error text when possible. A screenshot can help, but remove private information first and never attach a password or verification code.

Use the App Store or Google Play links on this website. Availability and eligibility may vary by country and account.

Check the purchase receipt to see whether Apple or Google Play bills the subscription. Use that store’s subscription and purchase-support options. You can contact Spotlite if you need help identifying the purchase.