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Spotlite is a social community for young people to connect, create and share. Access depends on the eligibility rules for the account and the country where it is used.

Eligibility and guardian approval requirements depend on local rules and the access requirements shown during registration. Where guardian approval is required, complete that process before the account is used. A parent’s permission does not override a local restriction on access.

Age information helps determine access and age-appropriate settings. Additional verification may be requested as part of onboarding or account review. Use the official process shown in the app; do not email identity documents or passwords to support.

Check the guardian email address entered during registration, then look in spam or junk folders. If the request still does not arrive, contact hello@gospotlite.com with the account username and a description of the problem. Never include a password or verification code.

Follow the instructions shown in the verification flow. If you cannot complete it, contact support with the error message and your device and app version. Do not change a date of birth or use someone else’s details to get around an access check.

Young people can share photos and videos, express themselves and connect with their community. Available features and interaction permissions may vary with age, account status and location.

The audience depends on the content’s visibility settings and where it is shared. Content in a group or community space may reach a wider audience within that space. Review the audience together before posting, and avoid sharing private contact details.

Messaging and discoverability depend on factors such as relationships, age group, verification and safety settings. Review the controls available in the account. Report unwanted contact through the app, and contact support if you need help understanding a setting.

Use the guardian and safety options available for your child’s account. The Privacy Policy explains how parents or guardians can request account information or deletion. If you need help with a particular control or request, contact the team using the guardian email associated with the account where possible.

Spotlite is an ad-free social community. Advertising does not appear in the feed.

The feed shows posts in chronological order from the people the user chooses to follow. Your child chooses which people to follow and can catch up on what they have shared.

Technology helps identify potential risks, while trained people review reports and make decisions requiring human judgement. Content or accounts can be restricted or removed under the Community Rules and Terms of Use.

No online platform can guarantee absolute safety. Age assurance, moderation and reporting help reduce risk. Keep talking with your child about their experience and report anything that concerns you.

Use the reporting options in the app for content, an account or an interaction. You can also contact hello@gospotlite.com. Include the relevant username, what happened and when. Do not forward or attach sexual images of children.

Contact the emergency services in your location immediately. An in-app report or support email is not an emergency service. You can also report the account or incident to Spotlite so the team can review it.

Contact support with the account username, the decision or notice you received and the reason you are asking for a review. Explain the context clearly and avoid sending unnecessary personal information.

Look at the app together. Discuss who they share with, what information should stay private and how to respond to unwanted contact. Agree on a routine that leaves room for sleep, school and time together offline. Make it easy for them to tell you when something feels uncomfortable.

Depending on the account and how the service is used, this can include profile and contact details, date of birth, guardian details, shared content, technical information and verification or moderation records. The Privacy Policy describes these categories and their uses.

The Privacy Policy states that Spotlite does not sell personal information to advertisers or data brokers. Service providers may process information to help operate, protect and support the service.

Contact hello@gospotlite.com and describe the request. Include the account username and use the email associated with the account where possible. The team may need to verify your identity or authority before acting on a request. Do not send passwords or identity documents in the first email.

Removing the app from a device does not itself send an account-deletion request. Contact the team to request deletion and to understand any records that need to be retained. Manage an app-store subscription separately through the store that bills it.

Some information may need to be retained for legal obligations, safety, fraud prevention or resolving disputes, as described in the Privacy Policy. Contact the team about the information held for a particular account and the applicable retention arrangements.

Review the offer and purchase confirmation shown in the app or app store before buying. Check the price, billing period, renewal and any trial conditions for that specific offer and country.

Manage an Apple-billed subscription in your Apple account’s subscription settings. Manage a Google Play-billed subscription in Google Play. Follow the cancellation instructions and check the confirmation in the store that bills you. Uninstalling the app does not cancel a subscription.